🚚 Shipping Policy (Malaysia)
Final at checkout
Delivery options and estimated delivery times
depend on your location, product availability
and courier coverage.
Final shipping method, shipping fee and
estimated delivery information will be shown
at checkout.
⚡ Order Processing
Orders are typically processed within
1–2 business days
after order confirmation.
For
Cash on Delivery (COD)
orders, we may confirm the order through
phone, SMS or WhatsApp before dispatch.
1–3 business days
Order confirmation
Malaysia delivery
🚛 Delivery Time in Malaysia
Estimated delivery time is
1–3 business days
for most locations in Malaysia.
Delivery to remote areas, islands,
Sabah and Sarawak may require
additional delivery time depending
on courier coverage.
1–3 business days
Nationwide Malaysia
Sabah & Sarawak
📍 Address & Delivery Attempts
Please make sure your
Malaysian phone number
and delivery address are correct.
If delivery fails because of an
incorrect address, incomplete information
or an unavailable recipient, additional
delivery time or courier charges may apply.
📦 Order Tracking
Orders shipped through a trackable
delivery service will include tracking
information.
Tracking details may be sent via
SMS, WhatsApp or email
after dispatch.
Tracking updates may take up to
24 hours
to appear on the courier system.
Tracking available
SMS / WhatsApp / Email
Up to 24h update
💵 Cash on Delivery (COD)
Cash on Delivery may be available for
selected Malaysian locations and products.
COD availability is determined at checkout
based on delivery location, product
availability and courier service coverage.
Please ensure someone is available to
receive the parcel and pay the applicable
COD amount upon delivery.
✅ Tip:
Please provide an active Malaysian
phone number so the courier can contact
you regarding delivery.
🇲🇾 Malaysia Delivery Coverage
We aim to provide delivery across
major areas in Malaysia, including:
-
Kuala Lumpur
-
Selangor
-
Johor
-
Penang
-
Perak
-
Melaka
-
Negeri Sembilan
-
Pahang
-
Sabah
-
Sarawak
Actual delivery coverage may vary depending
on the courier service available for your
address.
Veronica D (verified owner) –
I did not receive the screw and washer to attach the handle for the lid cover on the small pot, (all the others came attached). I did not find a way to contact the seller so I left a review, thinking that someone would reach out to me (this is my second review) but to no avail. I just ordered 2 handles with screws and washer (hope they will fit). The pot set is of good quality; however, I believe the handles get hot even though the flame does not come close. I did not want to return the pot set, I just wanted the seller to send the missing items but no one has reached out. I would not recommend anyone to buy just incase it comes with missing items as it seems there is noone in customer service. I am disappointed in not getting a response about the missing parts.
Mari (verified owner) –
2 of the pieces came with a chip which I am not happy about. Other than that- they seem okay. I am curious how they will hold up but feels a bit cheap.