Privacy Policy

Last updated: February 9, 2026

This Privacy Policy describes how hypegoo.com (“Site”, “we”, “us”, or “our”) collects, uses, stores, discloses and protects your personal information when you visit our website, place an order, or use our services in Malaysia.

By using our Site, you acknowledge the data handling practices described in this Privacy Policy. We process personal data in accordance with the Personal Data Protection Act 2010 (Act 709) (“PDPA”) and other applicable laws and regulations of Malaysia.

1. Changes to This Policy

We may update this Privacy Policy from time to time due to changes in our business operations, applicable laws, regulatory requirements, or data protection practices in Malaysia.

When changes are made, the “Last updated” date at the top of this Privacy Policy will be revised. We encourage you to review this Privacy Policy periodically.

Your continued use of our Site after an updated Privacy Policy has been published may constitute your acknowledgement of the updated policy, to the extent permitted by applicable law.

2. Information We Collect

Information You Provide Directly

When you place an order, create an account, contact us, or otherwise interact with our Site, we may collect:

• Full name

• Malaysian shipping and billing address

• Phone number

• Email address

• Order and transaction details

• Payment confirmation details

• Customer service communications

• Information you voluntarily provide to us in connection with your order or enquiry

Certain information may be necessary for us to process, fulfil and deliver your order.

Information Collected Automatically

When you visit or use our Site, we may automatically collect certain technical and usage information, including:

• IP address

• Device type

• Browser type and version

• Operating system

• Pages visited

• Referring pages

• Website interaction and usage data

• Date and time of visits

This information may be used to improve website performance, user experience, website security and fraud prevention.

Information from Third Parties

We may receive limited personal information from authorised third-party service providers that assist us in operating our business in Malaysia, including:

• Malaysian payment providers, banks and secure payment gateways

• Local shipping and courier partners

• Website hosting and cloud service providers

• Analytics and technology service providers

• Customer support service providers

We do not intentionally store full payment card details on our own servers. Payment information may be processed directly by authorised third-party payment providers in accordance with their own privacy and security practices.

3. How We Use Your Information

We may use your personal information for purposes including:

• Processing and fulfilling your orders

• Confirming Cash on Delivery (COD) orders before dispatch

• Arranging delivery of products to your Malaysian address

• Providing customer support and responding to enquiries

• Sending order confirmations, invoices, tracking information and delivery notifications

• Processing refunds, returns, cancellations and exchanges

• Preventing fraud, payment abuse and COD order misuse

• Verifying suspicious orders or transactions

• Improving our website, products, services and customer experience

• Analysing website usage and performance

• Maintaining business and transaction records

• Complying with applicable Malaysian laws, regulations and lawful requests from authorities

• Protecting our legal rights, property, customers and business operations

We will process your personal data only for lawful purposes and in accordance with applicable Malaysian data protection requirements.

4. Marketing Communications

Where required by applicable law, we may send promotional communications to you with your consent or where otherwise permitted by law.

Marketing communications may be sent through:

• Email

• SMS

• WhatsApp

• Other electronic communication channels

You may opt out of marketing communications at any time by using the unsubscribe mechanism provided in the relevant message or by contacting us using the details provided below.

Opting out of marketing communications will not affect transactional or service-related communications that are necessary for your orders, deliveries, refunds, account security or customer service.

5. Fraud Prevention & Order Verification

To protect our customers and business from fraudulent transactions, fake orders and COD abuse, we may:

• Verify orders by phone, SMS, WhatsApp or other appropriate communication methods

• Review unusual or suspicious order activity

• Conduct manual or automated fraud screening

• Restrict, cancel or refuse orders that reasonably appear to be fraudulent or abusive

• Restrict or suspend accounts associated with repeated fraudulent activity or serious misuse of our services

Any decision to restrict or suspend an account will be made in accordance with applicable law and our legitimate business interests.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Operate and maintain our website

• Remember user preferences

• Improve website functionality and user experience

• Analyse website traffic and visitor behaviour

• Measure the effectiveness of our advertising

• Support personalised advertising and remarketing where applicable

• Detect security threats and fraudulent activity

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, shopping cart or checkout process.

7. How We Share Your Information

We may disclose or provide access to personal information to trusted third parties where reasonably necessary to operate our business and provide our services, including:

• Malaysian courier and shipping providers

• Payment gateways, banks and payment service providers

• Website hosting and cloud service providers

• Analytics and technology providers

• Customer service and communication platforms

• Fraud prevention and security service providers

• Professional advisers and service providers where reasonably necessary

We do not sell, rent or trade your personal information to third parties for their own direct marketing purposes.

We may also disclose personal information where required or permitted by applicable Malaysian law, including where necessary to:

• Comply with a court order, legal process or lawful government request

• Comply with regulatory or law enforcement requirements

• Establish, exercise or defend our legal rights

• Protect our property, customers, employees or business

• Investigate fraud, security incidents or other unlawful activity

8. Data Security

We take reasonable technical, organisational and administrative measures to protect personal information against unauthorised access, collection, use, disclosure, alteration, loss, misuse or destruction.

These measures may include access controls, secure systems, encryption where appropriate, authentication procedures and other security measures appropriate to the nature of the information processed.

However, no method of electronic transmission, storage or processing can be guaranteed to be completely secure. While we take reasonable steps to protect your personal information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Fulfil orders and delivery obligations

• Maintain transaction and business records

• Process refunds, returns and disputes

• Provide post-sales customer support

• Comply with applicable Malaysian legal, accounting and regulatory requirements

• Detect and prevent fraud or misuse

• Establish, exercise or defend legal claims

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise the information, subject to applicable legal and operational requirements.

10. Children’s Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable Malaysian law.

If we become aware that personal information has been collected from a child in circumstances where such collection was not permitted, we will take reasonable steps to delete or otherwise appropriately handle the information in accordance with applicable law.

11. Your Rights Under Malaysian Data Protection Law

Subject to applicable legal requirements, you may have rights under the Personal Data Protection Act 2010 (Act 709) and other applicable Malaysian laws, including the right to:

• Request access to personal information that we hold about you

• Request correction of inaccurate, incomplete or outdated personal information

• Withdraw consent for certain processing of your personal information, where applicable

• Request that we cease or do not begin processing personal information for direct marketing purposes

• Make enquiries or complaints regarding our handling of your personal information

To exercise your rights or make a data protection enquiry, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests. We will respond to requests within the period required by applicable Malaysian law.

12. International Data Transfers

Some of our service providers, technology providers, hosting providers, payment providers or other business partners may process personal information outside Malaysia.

Where personal information is transferred outside Malaysia, we will take reasonable steps to ensure that the transfer and subsequent processing are handled in accordance with applicable Malaysian data protection requirements.

By using our Site and providing your personal information, you acknowledge that your information may be processed by authorised service providers located outside Malaysia where reasonably necessary for the operation of our business.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us:

Email: support@hypegoo.com

Registered Operational Location:
Flat A-3-5, Block A, Jalan Tun Razak

Website: hypegoo.com

We will take reasonable steps to address privacy-related enquiries and requests in accordance with applicable Malaysian law.