Terms of Service
OVERVIEW
This website is operated by hypegooi.com (“we”, “us”, “our”).
By visiting our site and/or placing an order, you agree to be bound by these Terms of Service (“Terms”), including our Refund Policy, Privacy Policy, and Shipping Policy.
If you do not agree to these Terms, you may not use this website.
SECTION 1 – ELIGIBILITY
- You are at least 18 years old
- You are legally capable of entering into a binding contract under South African law
- All information you submit is accurate, complete and truthful
SECTION 2 – USE OF WEBSITE
- Use the website for unlawful, fraudulent or malicious activities under South African legislation
- Submit false, misleading or fraudulent personal, billing or delivery information
- Tamper with, disrupt or compromise website security, server operation or platform functionality
- Upload, transmit or distribute malware, viruses, harmful scripts or destructive computer code
SECTION 3 – PRODUCT INFORMATION
We take reasonable measures to ensure product descriptions, specifications and imagery are displayed accurately.
However, we do not guarantee absolute visual consistency and note the following:
- Product colours may differ slightly due to screen resolution, device display settings and lighting
- Stock availability is subject to change without prior notice
- Product pricing may be adjusted at any time without advance notification
SECTION 4 – ORDER ACCEPTANCE & VERIFICATION
- Decline, cancel or hold any pending order prior to dispatch
- Enforce purchase quantity limits per customer, household or delivery address
- Conduct identity, address and payment verification prior to processing and shipping orders
- We may request order confirmation via phone call, SMS or email before dispatch
- Unconfirmed COD orders will be subject to automatic cancellation without liability to us
SECTION 5 – CASH ON DELIVERY (IMPORTANT)
- Accept delivery if the delivered goods match the ordered product description and condition
- Be present at the nominated delivery address during the courier delivery window
- Temporary purchase restrictions on your account
- Permanent blacklisting from future site transactions
SECTION 6 – PAYMENT TERMS
- Cash on Delivery
- Secure online electronic payment gateways
All online payments are processed by PCI DSS compliant third-party payment service providers authorised for operation within South Africa.
We do not store full credit card, debit card or sensitive banking details on our servers.
SECTION 7 – RETURNS & REFUNDS
All return, exchange and refund procedures are strictly governed by our official Refund Policy:
SECTION 8 – THIRD-PARTY SERVICES
Our website may embed hyperlinks, integrations or tools belonging to external third-party platforms.
We accept no legal liability for:
- Third-party website content, goods or services
- External platform cybersecurity standards
- Third-party privacy data handling practices
SECTION 9 – LIMITATION OF LIABILITY
- Indirect, consequential or incidental damages
- Lost revenue, profit or business opportunity
- Delivery delays caused by third-party courier providers, logistics partners
- Force majeure events and circumstances outside our reasonable control
SECTION 10 – FRAUD PREVENTION
We continuously monitor account behaviour and transaction data to detect fraudulent activity.
Accounts linked to the following conduct will face permanent restriction:
- Fraudulent chargeback disputes and illegitimate payment reversals
- Falsified damage, defect or non-delivery claims
- Continuous unreasonable COD order refusal
- Abuse of return, refund and warranty policies
SECTION 11 – TERMINATION
SECTION 12 – GOVERNING LAW
These Terms of Service are governed by, construed and enforced in accordance with the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 and Electronic Communications and Transactions Act 25 of 2002.
All contractual disputes arising from your use of this website shall be subject to the exclusive jurisdiction of the competent courts within South Africa.
SECTION 13 – CHANGES TO TERMS
SECTION 14 – CONTACT INFORMATION
If you have inquiries regarding these Terms of Service, contact us via:
📧 Email: support@hypegooi.com
📍 Registered Operational Address: 57 Vazha-Pshavela Ave
Our Store
hypegoo is an international online store focused on delivering quality products for everyday living. We carefully select practical, reliable items and ship them directly to customers worldwide.