Terms of Service

Last updated: February 9, 2026

OVERVIEW

This website is operated by hypegoo.com (“we”, “us”, “our”, or “HypeGoo”).

By visiting our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms of Service (“Terms”), together with our Refund & Return Policy, Privacy Policy, and Shipping & Delivery Policy, which form part of these Terms.

If you do not agree with these Terms, please do not use our website or place an order through our platform.

These Terms are intended to apply to customers and transactions in Malaysia and shall be interpreted subject to applicable Malaysian laws and regulations.

SECTION 1 – ELIGIBILITY

By using this website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement under applicable Malaysian law.

• The information you provide to us is accurate, complete and truthful.

• You are responsible for maintaining the accuracy of your account and delivery information.

• You will use the website only for lawful purposes.

Where an age restriction applies to a particular product or service, you confirm that you meet the applicable legal age requirement.

We reserve the right, subject to applicable Malaysian law, to refuse, cancel or restrict an order or account where there is a legitimate reason to do so, including suspected fraud, misuse or violation of these Terms.

SECTION 2 – USE OF WEBSITE

You agree not to use our website for:

• Unlawful, fraudulent or malicious activities

• Submitting false, misleading or fraudulent personal, billing or delivery information

• Attempting to gain unauthorised access to our website, servers or systems

• Tampering with, disrupting or compromising website security or functionality

• Uploading, transmitting or distributing malware, viruses, harmful scripts or destructive computer code

• Attempting to interfere with other customers’ access to or use of the website

• Using automated systems or methods to improperly collect website data

• Any activity that violates applicable Malaysian laws or regulations

Any material breach of these Terms may result in order cancellation, account restriction, suspension or termination, to the extent permitted by applicable law.

SECTION 3 – PRODUCT INFORMATION

We take reasonable steps to ensure that product descriptions, specifications, prices and images displayed on our website are accurate.

However, we do not guarantee that every product image or display will appear exactly the same on every device.

Please note:

• Product colours may appear slightly different depending on screen resolution, device settings, lighting and display technology.

• Product specifications may be updated from time to time.

• Stock availability may change without prior notice.

• Prices may change from time to time.

• Promotional offers may be subject to separate terms and conditions.

• We may limit purchase quantities where reasonably necessary for stock management, fraud prevention or other legitimate business reasons.

We reserve the right to correct obvious pricing, product description or listing errors before an order is dispatched.

SECTION 4 – ORDER ACCEPTANCE & VERIFICATION

Submitting an order through our website does not necessarily mean that the order has been finally accepted.

We reserve the right, subject to applicable Malaysian law, to:

• Decline, cancel or place an order on hold before dispatch

• Limit purchase quantities per customer, household or delivery address

• Request additional information for order verification

• Verify delivery details and contact information

• Conduct reasonable fraud or payment checks

• Cancel orders associated with suspected fraudulent or abusive activity

Cash on Delivery (COD) Orders

For COD orders:

• We may request confirmation through phone call, SMS, WhatsApp or email before dispatch.

• We may cancel an order if the customer cannot reasonably be reached for verification.

• Suspicious, duplicate or potentially fraudulent COD orders may be subject to additional verification.

• An unconfirmed COD order may be cancelled before dispatch.

We will take reasonable steps to communicate with customers where cancellation or verification is required.

SECTION 5 – CASH ON DELIVERY (IMPORTANT)

By placing a COD order, you agree to:

• Provide accurate contact and delivery information.

• Make reasonable efforts to be available to receive the parcel during the courier’s delivery window.

• Pay the applicable COD amount when the order is delivered.

• Accept delivery where the delivered goods correspond to the order, subject to your rights under applicable Malaysian consumer protection laws.

Repeated unreasonable refusal of legitimate COD deliveries, fake COD orders or misuse of the COD service may result in:

• Temporary restrictions on COD purchases

• Additional order verification

• Restriction of future orders

• Suspension or restriction of an account

Any decision to restrict COD access will be made subject to applicable Malaysian law.

Where permitted by law, reasonable additional courier or return-to-sender costs arising from intentional or unjustified COD refusal may be taken into account when determining future COD eligibility.

Nothing in this section is intended to remove or limit any mandatory consumer rights available under Malaysian law.

SECTION 6 – PAYMENT TERMS

We support the payment methods displayed and made available during checkout, which may include:

• Cash on Delivery (COD)

• Online banking or bank transfer

• Debit or credit card payments

• E-wallet payments

• Other secure electronic payment methods made available through our payment partners

Online payments may be processed by authorised third-party payment gateways or payment service providers.

Where applicable, payment providers may use security standards and controls such as PCI DSS to protect payment information.

We do not intentionally store full credit card or debit card details on our own servers.

Payment processing may be subject to the terms, conditions and privacy policies of the relevant payment provider.

SECTION 7 – RETURNS & REFUNDS

All return, exchange and refund procedures are governed by our official Refund & Return Policy.

Customers should review the policy before placing an order.

Refund & Return Policy:
https://hypegoo.com/refund-policy

We may reject return or refund requests that do not meet the applicable requirements of our published policy, subject always to any mandatory rights available to consumers under applicable Malaysian law.

Nothing in our Refund & Return Policy or these Terms is intended to exclude, restrict or waive any consumer rights that cannot legally be excluded or restricted under Malaysian law.

SECTION 8 – THIRD-PARTY SERVICES

Our website may use or provide links to third-party services, platforms, payment providers, courier services, analytics providers, advertising platforms or other external services.

These third-party services may include:

• Payment gateways

• Courier and logistics providers

• Website hosting providers

• Analytics services

• Communication platforms

• Advertising and marketing platforms

We are not responsible for matters outside our reasonable control relating to independent third-party services, including:

• Third-party website content

• Third-party service availability

• Third-party payment processing

• Third-party delivery operations

• Third-party privacy practices

• Third-party cybersecurity incidents

Your use of third-party services may be subject to the terms and privacy policies of those third parties.

SECTION 9 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable Malaysian law, HypeGoo will not be responsible for losses or damages that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

This may include, where legally permissible:

• Indirect or consequential losses

• Loss of business opportunity or anticipated profits

• Delivery delays caused by independent courier or logistics providers

• Website interruptions caused by technical failures outside our reasonable control

• Delays caused by severe weather, natural disasters, public emergencies or other force majeure events

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by Malaysian law.

Products are supplied subject to applicable product descriptions, warranties, guarantees and mandatory consumer protection rights.

SECTION 10 – FRAUD PREVENTION

We may monitor orders, account activity and transaction information for the purpose of detecting and preventing fraud, abuse and other unlawful activity.

Examples of conduct that may result in investigation or account restrictions include:

• Fraudulent chargeback claims

• Unauthorised or illegitimate payment reversals

• False or misleading damage, defect or non-delivery claims

• Repeated fraudulent COD orders or refusals

• Abuse of return or refund procedures

• Providing false identity, contact or delivery information

• Attempts to exploit promotional offers or website systems

Where we have reasonable grounds to suspect fraud or serious abuse, we may, to the extent permitted by Malaysian law:

• Cancel an order

• Restrict payment or COD options

• Restrict future purchases

• Suspend an account

• Terminate access to the website

• Take appropriate legal or other protective action

SECTION 11 – TERMINATION

We may suspend or terminate your access to our website or account if you materially breach these Terms, engage in fraudulent activity, misuse our services or otherwise act unlawfully.

Where reasonably practicable, we may provide notice before taking such action, except where immediate action is reasonably necessary to protect our customers, business, website or legal rights.

Termination or suspension does not release either party from obligations that arose before the termination.

Any rights or obligations that are intended to survive termination will continue to apply where appropriate.

SECTION 12 – GOVERNING LAW

These Terms of Service are governed by and construed in accordance with the laws of Malaysia.

These Terms are subject to applicable Malaysian laws and regulations, including applicable consumer protection, electronic commerce and personal data protection requirements.

Where a dispute arises between you and HypeGoo, both parties should first attempt to resolve the matter through good-faith communication with our customer support team.

Where a dispute cannot be resolved amicably, it may be referred to the appropriate courts or other dispute resolution mechanisms available under Malaysian law.

Nothing in these Terms prevents a consumer from exercising any mandatory rights or remedies available under Malaysian law.

SECTION 13 – CHANGES TO TERMS

We may revise or update these Terms from time to time to reflect changes in our business operations, services, legal requirements or regulatory obligations.

When changes are made, the “Last updated” date will be revised.

We encourage customers to review these Terms periodically.

Your continued use of the website after updated Terms have been published may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

SECTION 14 – CONTACT INFORMATION

If you have any questions, concerns or enquiries regarding these Terms of Service, please contact us:

📧 Email: support@hypegoo.com

📍 Operational Address:
Flat A-3-5, Block A, Jalan Tun Razak

Website: hypegoo.com

By using hypegoo.com or placing an order through our website, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them, subject to your rights under applicable Malaysian law.